Resolving Error: ‘ErrorDomain=NSCocoaErrorDomain&ErrorMessage=Could Not Find the Specified Shortcut.&ErrorCode=4’ Explained

Resolving Error: ‘ErrorDomain=NSCocoaErrorDomain&ErrorMessage=Could Not Find the Specified Shortcut.&ErrorCode=4’ Explained

Encountering errors can be frustrating, mainly when the message is unclear. If you have stumbled upon the error message ErrorDomain=NSCocoaErrorDomain&ErrorMessage=Could not find the specified shortcut.&ErrorCode=4, you are dealing with a macOS or iOS development issue related to shortcuts.

Let us break down this error and know how to resolve it.

What is the meaning of this error

The NSCocoaErrorDomain is a domain that encompasses various errors related to the Cocoa framework, which is used extensively in Apple’s macOS and iOS platforms. The ErrorMessage indicates that a specific shortcut could not be found, and the ErrorCode=4 is a unique identifier for this particular problem.

Common Causes

This error typically arises when:

  • A shortcut that an app is trying to access has been deleted or moved.
  •  The app’s code references a shortcut that does not exist.
  •  There are permission issues preventing the app from accessing the shortcut.
  •  The app’s preferences might be corrupted.
  •  Outdated applications can cause conflicts.
  •  Improper app installation can lead to shortcut failures.
  •  System updates may sometimes alter shortcut configurations.


Troubleshooting and fixing the error ErrorDomain=NSCocoaErrorDomain&ErrorMessage=Could not find the specified shortcut.&ErrorCode=4 involves a series of steps to identify and resolve the issue. Here’s a comprehensive guide to help you through the process:

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Troubleshooting Steps

Step 1: Verify the Shortcut

Open the app’s preferences and ensure the shortcut matches what you are pressing. Correct any discrepancies.

To verify a shortcut on your Mac, you can follow these steps:

Step 2: Check for Conflicts

Navigate to System Preferences > Keyboard > Shortcuts and look for any conflicting shortcuts. Disable any that conflict and test again. Here are the simple steps for your help:

  • Go to your computer’s settings, where you manage keyboard shortcuts.
  •  Look for the shortcut you need to see if it is there.
  •  If the shortcut is for a specific program, open that program.
  •  Go to the program’s settings to check if the shortcut is set up right.
  •  Try using the shortcut to see if it does what it is supposed to do.
  •  If it does not work, the setup might be wrong.
  •  Make sure no other programs are using the same shortcut.
  •  This can prevent the shortcut from working properly.
  •  Make sure no other programs are using the same shortcut.
  •  This can prevent the shortcut from working properly.
  •  Some programs let you see all active shortcuts.
  •  Do this by holding down the ‘Command’ key.

Step 3: Update Software

Ensure your macOS and all applications are up-to-date. Install any pending updates. Here are the simple steps to update software:

For macOS:

  • Open the App Store.
  •  Click on the Updates tab at the top to see available updates.
  •  Click Update All or select individual updates to install.

For Apps:

  • Most apps update automatically, but you can check for updates manually within the app settings.
  •  For apps downloaded from the App Store or Microsoft Store, updates are managed through the store app.

Step 4: Reset Application Preferences

Reset the app’s preferences to default to clear any corrupted files or glitches with custom shortcuts. Here are the steps to reset application preference:

  • Close the application you want to reset.
  •  Open Finder, and select Go > Go to Folder from the menu bar.
  •  Type ~/Library/Preferences and press Enter.
  •  Look for files related to the application, which is named
  •  Delete the .plist file(s) associated with the app.
  •  Restart the application, and it should open with default settings.

Step 5: Reinstall the Application

If the issue continues, completely uninstall and reinstall the app that is causing you the problem. Here are the steps to reinstall the application:

  • If the app was downloaded from the Mac App Store, open the App Store.
  •  Go to the Purchased tab or your account’s purchased history.
  •  Find the app and click Install.
  •  If the app was downloaded from the internet, re-download it from the original source and follow the installation instructions.

To uninstall the Application, follow the given steps:

  • Open Finder.
  •  Go to the Applications folder.
  •  Drag the application you want to uninstall to the Trash.
  •  Right-click the Trash and select Empty Trash.

Step 6: Run Keyboard Diagnostics

Use the built-in Keyboard Diagnostics tool to detect any hardware-related issues. Here are the steps to do so:

Prepare Your Mac:

  • Install the latest macOS updates if possible.
  •  Shut down your Mac.
  •  Disconnect all external devices except keyboard, mouse, display, Ethernet connection (if applicable), and AC power.
  •  Ensure your Mac is on a hard, flat, stable surface with good ventilation.

Start Apple Diagnostics:

For Macs with Apple silicon:

  • Press and hold the power button until you see the startup options window.
  •  Press and hold Command (⌘)-D on your keyboard.

For Macs with Intel processors:

  • Turn on your Mac and immediately press and hold the D key.
  •  Release when you see a progress bar or are asked to choose a language.
  •  If the D key does not work, try Option-D at startup.

Run the Test:

  • The test will take a few minutes.
  •  Follow the on-screen instructions.

View Results:

  • After the test, Apple Diagnostics will show the results, including any reference codes.
  •  You can repeat the test, restart, or shut down your Mac from this screen.

Step 7: Contact Developer

Contact the app developer for help or check for updates addressing the problem.

Step 8: Restore from Backup

Revert to a clean backup of your system or app preferences if possible.

To revert to a clean backup of your system or app preferences on macOS, you can use Time Machine, which is macOS’s built-in backup feature. Here is how:

  • Connect the Time Machine backup drive to your Mac.
  •  Restart your Mac and immediately hold down the Command (⌘) + R keys to enter macOS Recovery Mode.
  •  When the macOS Utilities window appears, select Restore From Time Machine Backup and click Continue.
  •  Choose the backup you want to restore from, usually the most recent one, before the issue started.
  •  Follow the on-screen instructions to complete the restoration process.

This will restore your system settings, app preferences, and files to the state they were in at the time of the backup.

Step 9: Seek Professional Help

If none of the above steps work, consider seeking help from a professional.

By following these steps, you should be able to resolve the ErrorDomain=NSCocoaErrorDomain&ErrorMessage=Could not find the specified shortcut.&ErrorCode=4 error.

Preventing Future Errors

To avoid similar issues in the future:

  • Maintain a consistent naming convention for shortcuts.
  •  Implement thorough testing to catch errors early.
  •  Keep your development environment and references up to date.


Resolving the ErrorDomain=NSCocoaErrorDomain&ErrorMessage=Could not find the specified shortcut.&ErrorCode=4 error requires a methodical approach to troubleshooting. By understanding the error, checking the basics, and methodically working through potential causes, you can resolve the issue and prevent it from reoccurring.

Remember, errors are an opportunity to learn and improve your development process. With patience and persistence, you can overcome any obstacle.

People Also Ask

What does the error message “ErrorDomain=NSCocoaErrorDomain&ErrorMessage=Could Not Find the Specified Shortcut.&ErrorCode=4” mean? 

This error indicates that the system could not locate a specified shortcut. This might be due to an incomplete installation, system updates, corrupted preferences, or issues related to permissions.

How can I resolve this error on my macOS system? 

You can try several methods, such as reinstalling the application causing the error, verifying the existence of the shortcut, ensuring correct bundle identifier usage, and updating the operating system.

Could this error be caused by a typo in the shortcut’s path or name? 

Yes, a typo in the shortcut’s path or name could lead to this error. Double-check the identifier and ensure the path is accurate and up to date.

What should I do if the shortcut has been deleted or moved? 

If the shortcut has been deleted or moved, restore it or update the path accordingly. Check the shortcut’s availability in the expected location.

Is it possible that incompatible or outdated applications are interfering with macOS updates?

Incompatible or outdated applications may interfere with macOS updates or other applications, resulting in shortcut-related errors.